Returns & exchanges

• Items must be unused and returned in the same condition in which they were received.
• All applicable parts, accessories, tags, bags, boxes and original packaging must be included.
• The parcel must be adequately protected for return transport.
• If Kimondo arranges collection, the parcel must be labelled according to the instructions provided.
• Please include the order number and the purchaser's full name inside the parcel.
• Promotional gifts associated with returned products may also need to be returned.
• Discounts based on total order value may be recalculated after a return.
• Kimondo points earned from returned items may be removed or recalculated.
• Physical receipt of a parcel does not automatically mean the return has been accepted. Items must first pass inspection.

Unless there is a defect or an issue attributable to Kimondo, certain items may be excluded from voluntary returns because of their nature, hygiene requirements or special characteristics.

This may include underwear, swimwear, socks, masks, combs, fragrances and similar personal or hygiene products.

Certain event products, clearance items or products subject to particularly high discounts may also have specific exclusions where clearly stated on the product page or promotion.

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

We cannot guarantee cancellation once an order has already been prepared, processed or handed to the carrier.

If an order is voluntarily refused, left uncollected or returned following repeated failed delivery attempts, the actual outbound and return shipping costs may be deducted from the refund.

Instalment or financing providers may charge processing fees that are not recoverable once the financing process has begun.